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Hoang Do Policy

Please read our policies before booking.

Hoang Do provides services to Sydney International & Domestic airport Airport, White Bay (Rozelle) & Overseas Passenger Terminal (Circular Quay)

When booking our bus please allow up to 2 hours travel time. Hoang Do does not take any responsibility for clients missing their flights/appointments due to lack of travel time and/or traffic that may arise during your transfer. Please book carefully before committing to check-out.

Hoang Do bus drivers are fully licensed. Expect to see our drivers "Driver Authority" mounted within the bus at all times during your service.

Passengers when booking our service, please keep in mind your flight times, and book a service with plenty of time to make your flight as we do not guarantee your Airline Ticket.

Always allow more than the required time to check-in at Sydney Airport to not be disappointed.

Before booking and paying for your services, please double check that the details provided are correct.

Pickup Policy

Hoang Do to Sydney Airport service is a door to door service.

The meeting point with Hoang Do drivers will be as follow:

Sydney International Airport - Mcdonalds inside the international Airport
Sydney Domestic Airport - Luggage Carousel number 5 (Baggage collect number 5 in your terminal)
White Bay - Rozelle
Overseas Passenger Terminal - Circular Quay, Sydney

Luggage Policy

Hoang Do does not hold any responsibility for any damage or loss to your property that may occur during the transfer of your luggage. It is recommended that you have travel insurance when travelling.

Luggage allowance is 1 large suitcase and 1 carry on suitcase per passenger. Any non standard luggage/baggage may be charged at a rate determined by Hoang Do staff discretion.

Refund Policy & Service Cancellations

Hoang Do services may be cancelled at any time due to unforeseen circumstances or as a result of natural disasters eg; cyclones, flooding, operational requirements etc. Hoang Do is not responsible for any costs incurred by passengers as a result of Hoang Do cancelling a service. Any cost incurred by passengers as a result of cancellation will be bare solely on the passenger. In any case of cancellations Hoang Do will keep the booking open dated for future use and remain valid until used, or kept for a maximum of 6 months from the date of first purchase booking will expire whichever comes first.

Customers who choose to cancel their pre paid Airport or Cruise terminal transfer with Hoang Do 48 hours prior to pickup date will incur $10 cancellation fee.

Cancellations of "Sydney By Night" services will render the loss of $100 deposit.

Zero tolerance for food and beverages;

Food, drinks and alcohol beverages are strictly not to be consumed on Hoang Do buses at any given time, although we will allow bottled water.

Pet Policy;

Hoang Do does not offer transport of any pets/animals.

Payment Policy;

We accept credit card payments (Visa & MasterCard) however this method of payment will incur 3% surcharge for all card types (Debit & Credit).

Passenger Behaviour;

Hoang Do reserves all right to remove and/or refuse any passengers onto the bus who is behaving in a disruptive/dangerous or inappropriate manner towards themselves, other passengers or our driver. Consumption of illegal drugs, alcohol or smoking in the vehicle is strictly prohibited.

Privacy Policy;

Hoang Do Western Airport Services is dedicated to keeping your details private. Hoang Do Western Airport Services uses cookies to allow you to login to your account, maintain a shopping cart and to purchase items in your shopping cart. Cookies sent to your computer from Hoang Do Western Airport Services only last while you’re browsing our website. We do not store persistent cookies on your computer. Cookies also allow us to give you a more personalized shopping experience by displaying products that interest you throughout our product pages, thus providing you with a more friendly, interesting and enjoyable shopping experience.

Whenever you use our website, or any other website, the computer on which the web pages are stored (the web server) needs to know the network address of your computer so that it can send the request web pages to your internet browser. The unique network address of your computer is called its “IP address,” and is sent automatically each time you access any internet site. From a computer's IP address, it is possible to determine the general geographic location of that computer, but otherwise it is anonymous.

We do not keep a record of the IP addresses from which users access our site except where you have specifically provided us with information about yourself, in which case we also record your IP address for security purposes. An example of this would be when proceeding to a checkout to finalise an order you may wish to make. After completing the form provided, your IP address will be stored along with a transaction number that allows us to track your order.

Security Policy;

When purchasing from Hoang Do Western Airport Services your financial details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology. 128-bit SSL encryption is approximated to take at least one trillion years to break, and is the industry standard. If you have any questions regarding our security policy, please contact our customer support centre – info@hoangdo.com.au