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Hoang Do Policy

Hoang Do Policy

Please read our policies before booking.

Hoang Do provides services to Sydney International & Domestic airport Airport via Sydney Wharf 5 (Darlingharbour) & Overseas Terminal (Circular Quay)

When booking our bus please allow up to 2 hours travel time. Hoang Do does not take any responsibility for clients missing their flights/appointments due to lack of travel time and/or traffic that may arise during your transfer so please book carefully before committing to check-out.

All Vehicles are Air-conditioned, clean and have plenty of room for passenger to feel comfortable on the bus.

Hoang Do bus drivers are fully Licensed expect to see our drivers “Driver Authority” mounted within the bus at all times during your service.

Passengers when booking our service please keep in mind your flight times, and book a service with plenty of time to make your flight as we do not guarantee your Airline Ticket.

Always allow more than the required time to check-in at Sydney Airport to not be disappointed.

Before booking and paying for your services please double check that the details provided are correct.


Pickup Policy;

Hoang Do Wollongong to Sydney Airport service is a door to door service

The pickup points will be as follows:

Sydney International Airport (Mcdonalds inside the international Airport)

Sydney Domestic Airport Luggage Carousel number 5 (Baggage collect number 5 in your terminal)

Barangaroo Wharf 5 (Darlingharbour)

Overseas Terminal (Circular Quay, Sydney)

Luggage Policy;

Hoang Do does not hold any responsibility for any damaged or loss to your property that may occur during the transfer of your luggage. It is recommended that you have travel insurance when travelling.

Any Non standard luggage/baggage may be charged at a rate determined by Hoang Do staff disretion

golf bags, Snowboards, ski's will be calculated as check in luggage.

any luggage/item longer than 2m will be not carried on board our bus.

Refund Policy;

Customers booking Airport and Cruise transfers  

Service Cancellations;

Hoang Do serverices may be cancelled at any time due to unforeseen circumstances or as a result of natural disasters eg Cyclones, Flooding, Operational Requirements etc. Hoang Do is not responsible for any costs incurred by passengers as a result of Hoang Do cancelling a service. Any cost incurred by passengers as a result of cancellation will be bore solely on the passenger. In any case of cancellations Hoang Do will keep the booking open dated for future use and remain valid until used, or kept for a maximum of 6 months from the date of first purchase booking will expire whichever comes first.

Customers who choose to cancel thier pre paid Airport or Cruise terminal transfer with Hoang Do 48 hours prior to pickup date will incur 10% loss of the full amount.

Cancellations of "Sydney By Night" services will render the loss of 100$ deposit.

Zero tolerance for food and beverages;

Passengers please note that Hoang Do does not allow any food or drinks and alcohol beverages to be consumed on the bus at any given time, although we will allow bottled water

Pet Policy;

Hoang Do does not offer transport of any pets/animals.

Payment Policy;

We accept Credit card payments (Visa & MasterCard) customers please note that you will incur 3% surcharge for all card types (Debit & Credit).

Passenger Behavior;

Hoang Do reserves all right to remove and/or refuse any passengers onto the bus who is behaving in a disruptive/dangerous or inappropriate manner towards themselves, other passengers or our driver. Passengers please note that the consumption of illegal drugs, alcohol or smoking in the vehicle is strictly prohibited.

Privacy Policy;

Hoang Do Western Airport Services is dedicated to keeping your details private. Any information, we collect in relation to you, is kept strictly secured. We do not pass on/sell/swap nay of your personal details with anyone. We use this information to identify your orders that’s all. Hoang Do Western Airport Services uses cookies to allow you to login to your account, maintain a shopping cart and to purchase items in your shopping cart. Cookies sent to your computer from Hoang Do Western Airport Services only last while you’re browsing our website. We do not store persistent cookies on your computer. Cookies also allow us to give you a more personalized shopping experience by displaying products that interest you throughout our product pages, thus providing you with a more friendly, interesting and enjoyable shopping experience.

Whenever you use our website, or any other website, the computer on which the web pages are stored (the web server) needs to know the network address of your computer so that it can send the request web pages to your internet browser. The unique network address of your computer is called its “IP address,” and is sent automatically each time you access any internet site. From a computer’s IP address, it is possible to determine the general geographic location of that computer, but otherwise it is anonymous.

We do not keep a record of the IP addresses from which users access our site except where you have specifically provided us with information about yourself, in which case we also record your IP address for security purposes. An example of this would be when proceeding to a checkout to finalise an order you may wish to make. After completing the form provided, your IP address will be stored along with a transaction number that allows us to track your order.

Security Policy;

When purchasing from Hoang Do Western Airport Services your financial details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology. 128-bit SSL encryption is approximated to take at least one trillion years to break, and is the industry standard. If you have any questions regarding our security policy, please contact our customer support centre – info@hoangdo.com.au